Personal data

Last update 05/08/2023

To protect your privacy, we attach great importance to the confidentiality of the personal data you transmit to us. This privacy policy explains the nature of the personal data we collect, how we process it, the measures we take to ensure its security and the nature of your rights.

Our Policy may be updated by us at any time and such changes will take effect immediately. Please refer to it regularly for the latest version.

This Policy applies to all personal data that you directly or indirectly provide to us.

Personal data protection

In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR)

Information of a personal nature communicated on the creationsdelodie.com website is processed in compliance with the French law of June 20, 2018 on the protection of persons with regard to the processing of personal data as amended, and in accordance with the EU Data Protection Rules Reform 2018 (GDPR). Customers have the right to access, modify, rectify and delete their personal data at any time. These rights may be exercised by sending a letter to the Créationsdelodie head office.

Information collected and how it is used

Créationsdelodie is responsible for processing personal data. Créationsdelodie undertakes not to communicate, whether free of charge or in return for payment, the contact details of its customers (*with the exception of third parties involved in the execution of orders (carriers, banking services)) and/or its newsletter subscribers to a third party. Customers have the right to access, modify, rectify and delete data concerning them, which they may exercise by contacting Créationsdelodie.

When do we collect your data?

We collect personal data from you when :

• You are browsing our Site,
• You create an account on our Site,
• You log in to your account on our Site,
• You use your account on our Site,
• Subscribe to our newsletter,
• You place and pay for an order on our Site,
• You can contact us through various channels, including contact forms, by post or by telephone,
• You are taking part in a game or competition, satisfaction surveys or polls,
• Visit us in store
• You have given your consent to third parties to transmit your personal data to us,

We only collect your personal data when it is strictly necessary and legal. We undertake to collect only the minimum amount of personal information necessary for the purposes covered by this Policy.

Your rights

Modification and access to your personal data
You can ask Créationsdelodie to send you, correct, update or delete the information you have provided on the site, and which you have authorized to be stored in the customer database, by contacting us using the contact form on the site.
Before sending you any personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you your personal data. Votre demande sera satisfaite dans un délai de 2 mois maximum, sous réserve du caractère non abusif de celle-ci.
Rectification and deletion rights: the prerequisites are identical to those for access rights. In addition and where applicable, you must ensure that you provide Créationsdelodie with any updates or changes to the information concerning you, including in particular those relating to your postal and/or e-mail address, in order to enable us to send your orders to the correct address and to contact you regarding the latter if necessary. Lastly, Créationsdelodie may also keep, for archiving purposes, copies of communications with users of the http://www.creationsdelodie.com website and any replies to questions or comments sent to users by our customer service department.
Your rights can be exercised at no cost by writing to us via our contact form on the site, simply indicating the reason for your request and the right you wish to exercise. In particular, you are entitled to :

• Request access to the data we hold on you.
• Ask us to rectify any data we already hold.
• Ask us to delete your data insofar as it is no longer necessary for the purpose for which we might have needed to process it, as already indicated above, or for which we are no longer competent to do so.
• Ask us to restrict the processing of your data, which means that, in certain cases, you can ask us to temporarily suspend the processing of your data or to keep it for longer than necessary if you need it.
• Provide instructions regarding the retention, erasure or disclosure of your personal data after your death.
  The security of your information and its non-disclosure to third parties (with the exception of third parties involved in order fulfillment (carriers, banking services).
  We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have put in place physical and electronic procedures to safeguard and secure the information we hold.
  Créationsdelodie undertakes not to communicate the contact details of its customers or newsletter subscribers to third parties without their authorization, * with the exception of third parties involved in order processing (carriers, banking services). In the exceptional event of unpaid invoices or payment fraud, Créationsdelodie reserves the right to communicate all necessary data to the police, the competent courts and debt collection agencies.

Receive offers and newsletters

Créationsdelodie gives you the opportunity to receive information by e-mail that may be of interest to you, in particular concerning new products and promotions, sales, etc. offered on the creationsdelodie.com site.
If you wish, you may opt out of receiving future communications at any time by contacting us via the contact form on the site or by unsubscribing from the newsletter (link available on each newsletter sent).

Cookies

When you visit the https://creationsdelodie.com website, personal data is collected by means of cookies or similar systems, in order to assess the audience and measure certain browsing patterns with a view to offering a better service to site users. Créationsdelodie reserves the right to use such cookies or similar navigation systems to facilitate browsing on this site and to personalize the information appearing on it. It also reserves the right to use such cookies or similar systems to collect information about site users, such as IP addresses, the type of Internet browser and operating system used and/or the pages of the website visited by a user, for statistical or security purposes. Finally, it may collect this information in order to monitor the use of the site and improve certain aspects of it. Most browsers automatically accept cookies, but they can also be configured not to accept them or to indicate that cookies are being sent. We recommend that you do not disable this function, as this would prevent you from moving freely from page to page and enjoying all the site’s navigation facilities.

Security

The payment process is entirely and exclusively managed by the banking institutions. No personal data is collected or recorded by us. A special section has been dedicated to your payments, art 5 “Payment methods”.

Any questions?

Contact us via the contact form on the site for any questions relating to this policy on personal data.