Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, most of our creations can be personalized with a name, date, message, or specific design. Each product page details the available options. If you have a particular idea, please feel free to contact me to discuss it.
During checkout, you’ll find a field to indicate your personalization requests. You can also send me a message after placing your order to confirm the details.
Yes! If you can’t find exactly what you’re looking for, I can create a completely custom design, tailored to your desires, your theme or your colors.
Upon request, I can send you a visual or a digital mockup so that we can validate the personalization together before production.
Contact me promptly. If the item hasn’t been manufactured yet, I can correct the error free of charge. Once production has begun, fees may apply.
Manufacturing times generally vary between 3 and 28 business days, depending on the complexity and volume of current orders. Delivery within mainland France takes an average of 2 to 4 business days.
Yes, I ship my creations to many countries. Delivery times and costs vary depending on the destination.
As soon as your order is shipped, you will receive an email with a tracking number to track your package in real time.
Take photos as soon as you receive it and contact me quickly. I will find the best solution for you: replacement, repair, or refund, depending on the situation.
You can pay by Apple Pay, credit card, or Google Pay.
Yes, all transactions go through secure payment platforms (Stripe) which encrypt your bank details.
Personalized creations cannot be returned or exchanged, except in the case of an error on my part or a manufacturing defect.
Contact me with photos of the problem. I promise to repair, replace, or refund the item depending on the situation.
Yes, my creations are guaranteed against any manufacturing defects for 2 years. For more details, please consult the General Terms and Conditions of Sale.
Yes, I offer preferential rates for bulk orders (weddings, baptisms, corporate gifts, etc.).
Yes, upon request, I can pack your creations in a pretty gift-ready package.
I regularly participate in craft markets and events. The dates are announced on my social media.